Shipping policy

Shipping Policy

Free Shipping

We offer free shipping on all furniture orders over $199 USD.

Standard Shipping

For orders under $199 USD, shipping fees are calculated at checkout based on item size, weight, and delivery location.

Processing Time

All orders are processed within 2–5 business days (excluding weekends and holidays). Once your order has been shipped, you will receive a confirmation email with tracking information.

For made-to-order or customized furniture pieces, processing times may vary and will be indicated on the product page.

Estimated Delivery Time

United States Delivery

  • Small Furniture & Home Decor: 5–10 business days
  • Large Furniture Items (US Local Warehouse): 7–15 business days
  • Large Furniture Items (Non-US Warehouse Stock): 30–40 business days via sea freight

Some oversized furniture items are stocked in our international warehouses and shipped by sea freight to reduce transportation costs for large products. These orders typically require 30–40 business days for delivery.

Delivery times are estimates and may vary depending on customs clearance, port operations, weather conditions, and local carrier schedules.

Shipping Locations

We currently ship across the United States and selected international regions. Shipping availability will be displayed during checkout.

Our products are fulfilled through trusted domestic and international warehouse partners to ensure efficient and reliable delivery.

For U.S. orders, all import duties and customs fees are covered by us. You will not be charged additional fees upon delivery.

White Glove & Large Item Delivery

Some oversized furniture items may require scheduled delivery appointments. In such cases, our logistics partner will contact you directly to arrange a suitable delivery time.

Please ensure someone is available to receive large furniture deliveries when scheduled.

Tracking Your Order

Once your order ships, tracking information will be sent to your email. Please allow up to 48 hours for tracking updates to become available.

Delivery Delays

While we work hard to deliver your order on time, delays may occasionally occur due to weather, carrier issues, customs clearance, or high shipping demand.

We appreciate your patience and understanding.

Incorrect Shipping Address

Please double-check your shipping address before placing your order. We are not responsible for orders delivered to incorrectly provided addresses.

If you notice an error, contact us as soon as possible before your order ships.

Damaged or Lost Items

If your furniture arrives damaged or your package is lost during transit, please contact our support team within 7 days of delivery.

To help us resolve the issue quickly, please include:

  • Your order number
  • Photos of the damaged item and packaging (if applicable)

Contact Us

For shipping or delivery questions, please contact us:

Email: info@furnylo.com
Phone: +44 7449403545